Privacy Policy

BEEF'D Jerky ("we", "us") is a Geelong, Victoria business. This policy explains what personal information we collect through this website and our online store, how we use it, and the choices you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Orders. When you place an order we collect your name, email address, billing and delivery address, phone number and the details of what you bought.
• Customer accounts. You can choose to create an account at checkout or on the My Account page. Your account stores your name, email address, saved billing/delivery addresses and your order history so you don't have to re-enter them. Passwords are stored securely hashed — we can't read them.
• Payments. Card and payment details are handled by our secure third-party payment providers. We never see or store your full card number.
• Enquiries. If you contact us by phone, email or social media (including wholesale enquiries), we keep the contact details and message you send us.
• Automatic data. Like most websites we use cookies and our server keeps basic logs (IP address, browser type, pages visited).

How we use it

• To process, fulfil and deliver your orders, and to provide receipts and order updates.
• To run your customer account and let you view past orders and saved details.
• To respond to enquiries and manage wholesale accounts.
• To improve our website and product range.
• To meet legal obligations, such as keeping tax and accounting records.
• To send you marketing only if you've opted in — you can unsubscribe at any time.

Customer accounts

Creating an account is optional — you can also check out as a guest. You can update your details and addresses at any time from the My Account page, and you can ask us to delete your account whenever you like. If you do, we'll remove your personal information, except order and transaction records we're legally required to keep.

Who we share it with

We never sell your personal information. We only share it with the services needed to run the store:

• Payment providers — to process your payment securely.
• Delivery partners — your name, address and phone number so your order can reach you.
• Website and IT providers — our hosting and maintenance services that store the site's data.
• Authorities or advisers — only where the law requires it.

Some of our service providers (such as web hosting) may store data on servers located outside Australia. Where that happens we take reasonable steps to ensure your information remains protected.

Cookies

Our store uses cookies to remember what's in your cart, keep you logged in to your account and make checkout work. You can block cookies in your browser, but parts of the store (like the cart and checkout) may not function without them.

Storage, security and retention

The site is served over HTTPS and hosted with a reputable provider, account passwords are hashed, and access to customer information is limited to the people who need it to run the business. We keep personal information only as long as it's needed — transaction records are retained for at least five years as required by Australian tax law, after which they can be deleted on request.

Access, correction and complaints

You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. The quickest way is via the contact page or by phone on +61 402 835 739. If you're not happy with how we've handled your information, tell us first and we'll do our best to fix it; you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If we change this policy we'll post the updated version on this page with a new "last updated" date.